AI-Driven People Experience Program Lead

Amazon; Seattle (WA); On-site; USD 125,800 - 170,200; Full time

Job summary

Amazon’s AWS Support People eXperience Team (PXT) is seeking a Sr Program Manager to lead end-to-end people initiatives, leverage data and emerging AI capabilities to inform decisions, and drive transformation across AWS Support. The role requires comfort with ambiguity, a strong ownership mindset, and a proven track record of delivering results in global organizations.

You will collaborate with AWS Support and other teams, communicating with senior leaders and influencing with data-driven

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Excellent written and verbal communication skills.

Responsibilities

• Lead end-to-end delivery of strategic people initiatives across AWS Support PXT.
• Experiment with and leverage AI tools to enhance people processes.
• Drive talent management and leadership development initiatives.

Skills

Analytical skills

Attention to detail

Communication skills

Data-driven decision making

Education

Bachelor's degree or equivalent

MBA or Master’s degree

Tools

SharePoint

Job description

Amazon’s AWS Support People eXperience Team (PXT) is seeking a Sr Program Manager to lead end-to-end people initiatives, leverage data and emerging AI capabilities to inform decisions, and drive transformation across AWS Support. The role requires comfort with ambiguity, a strong ownership mindset, and a proven track record of delivering results in global organizations.

You will collaborate with AWS Support and other teams, communicating with senior leaders and influencing with data-driven