AI-Driven Outcomes Architect for Mid-Market

Monograph; San Francisco (CA); Hybrid; USD 145,000 - 175,000; Full time

Job summary

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion.

You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. This role can be based in San Francisco or New York City.

Qualifications

• 4+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.
• Ability to map workflows from business problems to practical implementation plans.
• Technical fluency to co-design and support Notion workspaces and workflows.
• Strong awareness of renewal risk, expansion potential, and account strategy.

Responsibilities

• Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion
• Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business
• Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals
• Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews
• Facilitate use-case consultations guiding customers through Solutions Design to identify new workflow opportunities
• Identify opportunities to engage Services for complex implementations and partner with the Services team to ensure value
• Learn Notion’s product and AI ecosystem to help customers navigate new ways of working and build durable systems
• Help build and deliver OA programs that generate customer and business outcomes

Skills

Customer adoption

Renewals

Expansion

Discovery skills

Commercial awareness

Program management

Job description

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion.

You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. This role can be based in San Francisco or New York City.