AI-Driven Offer Development Lead

Salesforce; Chicago (IL); On-site; USD 143,000 - 217,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce in Chicago is seeking a Senior Manager, Offer Development to lead the creation of repeatable, scalable Professional Services offerings, translating market insights and product roadmaps into forward-looking service concepts.

You will orchestrate cross-functional teams across Sales, Product, Customer Success, Marketing, and Delivery, guiding concepts from design to launch and continuous improvement, with a strong emphasis on AI-driven innovation.

Qualifications

• 8+ years in product management, service design, or commercializing professional services offerings.
• Strong understanding of Salesforce products (AI, Data, CRM) and enterprise integration.
• Ability to define target personas, use cases, pricing models, and delivery structures.
• Excellent cross-functional leadership and communication with senior leadership.
• Hands-on AI experience or engagement with AI/agentic systems.

Responsibilities

• End-to-End Offering Lifecycle: Lead the development of repeatable, scalable Professional Services offerings. Translate market insights and Salesforce product roadmaps into forward-looking service concepts, ensuring launch readiness aligns with major platform releases.
• Design & Commercialization: Build comprehensive offering kits, including GTM materials, delivery assets, pricing, and enablement content.
• Strategic Orchestration & Governance: Serve as the central cross-functional lead across Sales, Product, Customer Success, Marketing, and Delivery.
• AI-First Innovation: Drive AI adoption by leveraging internal agentic workflows to accelerate offer creation and embedding AI/agentic capabilities directly into customer-facing service solutions.
• Portfolio Performance: Define and monitor success metrics (adoption, pipeline, revenue, time-to-market).

Skills

PM leadership

Pricing models

Cross-functional leadership

AI proficiency

Strategic thinking

Adaptability

Sales & delivery alignment

Education

Bachelor’s degree in Business Administration, Management or Strategy

Job description

Salesforce in Chicago is seeking a Senior Manager, Offer Development to lead the creation of repeatable, scalable Professional Services offerings, translating market insights and product roadmaps into forward-looking service concepts.

You will orchestrate cross-functional teams across Sales, Product, Customer Success, Marketing, and Delivery, guiding concepts from design to launch and continuous improvement, with a strong emphasis on AI-driven innovation.