AI-Driven Network Strategy Analyst

Amazon; Seattle (WA); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is looking for a Business Analyst in Network Strategy and Performance to own processes and analytics that shape how Amazon serves customers globally. You will operationalize staffing plans, work with Operations, planning, training, finance, and more, and apply AI tools to increase speed, quality, and scale of insights.

You will build dashboards, monitor staffing against forecasts, and collaborate with leadership to mitigate risks and recover service levels.

Qualifications

• 1+ years of tax, finance or a related analytical field experience.
• 2+ years of complex Excel VBA macros writing experience.
• Bachelor's degree or equivalent.
• Experience defining requirements and using data and metrics to draw business insights.
• Experience with SQL or ETL.

Responsibilities

• Create and accurately maintain CSA shift schedules ensuring shifts are optimally planned to meet the sites short term forecast requirements and Service Levels (SL).
• Monitor actual staffing levels against planned staffing and take the relevant corrective actions as required improve SL.
• Effectively plan and monitor CSA adherence to assigned schedule, including productive and non-productive activities.
• Work closely with mid to senior-level leaders across core teams to identify and mitigate emerging risks and assists in creating mitigation plans for staffing corrections and SL recovery.
• Responsible for coordinating site-staffing needs including reporting and analysis of site headcount numbers as per staffing plan.
• Understanding and monitor symptoms of CSA burnout, detecting the metrics that can signal these symptoms and assist in implementing interventions to eliminate outlier experiences.
• Responsible to coordinate various cross-training, new-hires, and management of network and site-wide shift rotation processes as per business need.
• Create work schedules for associates, identifies and proactively resolves headcount deficiencies and overages.
• Investigate defects and operational anomalies to identify systemic drivers, not just symptoms. Highlight metrics impacting operation that could affect service levels.
• Build and maintain validation checks, dashboards, and automated alerts to catch defects early — before they impact customers or operations.
• Independently apply AI tools to accelerate analytical workflows, identifying opportunities to improve speed and quality of outputs.
• Apply AI tools to develop automation for repetitive tasks within your workstream, demonstrating measurable productivity improvement.

Skills

Excel VBA

Data analysis

SQL

Education

Bachelor's degree or equivalent

Tools

Tableau

ETL

Job description

Amazon is looking for a Business Analyst in Network Strategy and Performance to own processes and analytics that shape how Amazon serves customers globally. You will operationalize staffing plans, work with Operations, planning, training, finance, and more, and apply AI tools to increase speed, quality, and scale of insights.

You will build dashboards, monitor staffing against forecasts, and collaborate with leadership to mitigate risks and recover service levels.