AI-Driven Mortgage Operations Specialist

Dominion Financial Services Inc.; Baltimore (MD); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Job summary

Dominion Financial Services (DFS) is seeking a detailed-oriented Mortgage Operations Specialist to join our Post-Closing Team. You will ensure loan files are processed accurately, maintain compliance, and drive efficient collaboration with title companies, attorneys, and partners.

The role emphasizes AI-assisted workflow improvements and precise document handling. You will work in a structured, process-driven environment, using Salesforce and Microsoft Office to track documents, clear

Qualifications

• Two or more years of experience in mortgage operations, loan processing, closing, post-closing, title, loan servicing, banking operations, or a related field.
• Familiarity with mortgage and real estate documentation.
• Strong attention to detail and the ability to identify missing or inaccurate information.
• Excellent organizational and follow-up skills.
• Ability to manage multiple files, deadlines, and priorities.
• Professional written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Experience with Salesforce or another loan or customer management system is preferred.
• Willingness to learn new systems, processes, and AI-assisted tools.
• Dependable, team-oriented, and comfortable working in a structured, process-driven environment.

Responsibilities

• Track, review, and clear post-closing exceptions
• Contact title companies, attorneys, and other external partners to obtain outstanding trailing documents
• Maintain and log received trailing documents in Salesforce and save in All Loans File (ALF)
• Save and organize documents within the company’s loan filing system
• Prepare and record assignments of mortgage
• Deliver loan packages and required documentation to custodians
• Upload loan information and documentation for secondary-market buyers and warehouse lenders
• Review files for completeness and compliance with internal and external requirements
• Partner with the Loan Processing team to resolve documentation or compliance issues
• Maintain clear and professional communication with internal teams and external partners
• Identify opportunities to improve workflows, accuracy, and turnaround times
• Use company-provided technology, including AI-assisted tools, to improve efficiency and communication

Skills

Attention to detail

Organizational skills

Written and verbal communication

Microsoft Excel

Salesforce

AI tools

Teamwork

Tools

Microsoft Outlook

Job description

Dominion Financial Services (DFS) is seeking a detailed-oriented Mortgage Operations Specialist to join our Post-Closing Team. You will ensure loan files are processed accurately, maintain compliance, and drive efficient collaboration with title companies, attorneys, and partners.

The role emphasizes AI-assisted workflow improvements and precise document handling. You will work in a structured, process-driven environment, using Salesforce and Microsoft Office to track documents, clear