AI-Driven Mid-Market Customer Success Manager

Harvey; San Francisco (CA); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Growth and learning opportunities

Collaborative work environment

Impact on AI technology and innovation

Job summary

Harvey is seeking a Customer Success Manager in San Francisco to guide clients in adopting innovative AI solutions. The role involves managing relationships with over 40 mid-market clients and ensuring seamless integration into their workflows.

You will leverage your strategic planning and communication skills to drive client satisfaction and operational efficiency. This position offers a significant opportunity to impact how clients work and grow using Harvey's technology, along with a supportive team environment.

Qualifications

• Experienced in managing a high volume of client cases.
• Strong communication skills with the ability to influence stakeholders.
• Team player with a collaborative and empathetic approach.

Responsibilities

• Lead the integration of Harvey into client workflows.
• Manage relationships with 40+ mid-market clients.
• Utilize metrics to ensure client satisfaction and high ROI.

Skills

Client relationship management

Strategic planning

Communication

Salesforce experience

Tools

Salesforce

Catalyst

Job description

Harvey is seeking a Customer Success Manager in San Francisco to guide clients in adopting innovative AI solutions. The role involves managing relationships with over 40 mid-market clients and ensuring seamless integration into their workflows.

You will leverage your strategic planning and communication skills to drive client satisfaction and operational efficiency. This position offers a significant opportunity to impact how clients work and grow using Harvey's technology, along with a supportive team environment.