AI-Driven Enterprise Customer Success Leader

Harvey; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Frontier AI technology

CS program growth opportunity

Collaborative work environment

Job summary

Harvey, a leading AI-powered legal and professional services platform, is seeking an Enterprise Customer Success Manager in New York. You will guide top enterprise clients and law firms through their Harvey journey, embedding the platform into processes and workflows for measurable ROI.

You will build trusted advisory relationships, drive adoption, and influence stakeholders across client organizations, while shaping the future of work at scale with our AI solutions.

Qualifications

• Experienced background in asset management, banking or financial services or strategic customer success/account management experience, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
• Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
• Results driven candidates who can ruthlessly prioritize competing tasks and demanding customers seamlessly.
• Team players described as committed, collaborative and proactive with a team-first mentality.

Responsibilities

• Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
• Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction, high ROI.
• Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
• Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
• Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
• Travel may be required from time to time, including visits to customer office locations and company offices.

Skills

Asset management

Banking

Financial services

Strategic customer success

Account management

Legal (big law)

Management consulting

Large-scale tech projects

Job description

Harvey, a leading AI-powered legal and professional services platform, is seeking an Enterprise Customer Success Manager in New York. You will guide top enterprise clients and law firms through their Harvey journey, embedding the platform into processes and workflows for measurable ROI.

You will build trusted advisory relationships, drive adoption, and influence stakeholders across client organizations, while shaping the future of work at scale with our AI solutions.