Strategic Enterprise CSM – AI for Leaders

Harvey; Chicago (IL); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Frontline AI technology exposure

Growth opportunities

Collaborative environment

Job summary

Harvey in Chicago is seeking a Majors Customer Success Manager to guide our largest clients through their journey with Harvey, integrating AI-driven solutions into their workflows at top law firms and Fortune 500 clients.

You'll own client relationships, lead strategic implementations, monitor health, train users, and advocate for product improvements, traveling up to 25% as needed to drive value.

Qualifications

• Background in management consulting or technology advisory at a top tier firm or equivalent.
• Experience leading change management and wide-scale adoption for large technology projects.
• Excellent communication and strategic planning skills with ability to influence executives.
• Results-driven mindset with ability to prioritize demanding customers.
• Collaborative and proactive with a team-first mentality.

Responsibilities

• Client Relationship Management: primary contact for prescriptive, consultative support and to deliver a superior customer experience.
• Strategic Implementation: lead the integration of Harvey into daily workflows for seamless adoption.
• Customer Health Monitoring: proactively manage account health and drive long-term success.
• Training & Enablement: educate end users and collaborate with product specialists to drive adoption.
• Advocacy and Engagement: facilitate executive engagement and turn customers into Harvey champions.
• Feedback Loop: relay insights to product and services teams for improvement.
• Travel required: up to 25% of the time.

Skills

Management consulting

Technology advisory

Change management

Strategic planning

Executive influence

Job description

Harvey in Chicago is seeking a Majors Customer Success Manager to guide our largest clients through their journey with Harvey, integrating AI-driven solutions into their workflows at top law firms and Fortune 500 clients.

You'll own client relationships, lead strategic implementations, monitor health, train users, and advocate for product improvements, traveling up to 25% as needed to drive value.