Senior Enterprise Customer Success Manager

Socket.dev

New York (NY)

On-site

USD 180,000 - 210,000

Full time

6 days ago

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Job summary

Harvey is seeking a Majors Customer Success Manager to guide our largest customers through their journey with Harvey, embedding our AI platform into their business processes and tailoring strategic roadmaps for success at elite law firms, Fortune 500 companies, and premier asset managers.

You will lead client relationships, drive adoption, monitor account health, and collaborate with product teams to improve our offerings.

Qualifications

Background in management consulting or technology advisory at a top tier firm, or enterprise SaaS/legal client success experience.
Experience leading wide-scale adoption for large technology projects.
Excellent communication and strategic planning skills with executive-level influence.
Results-driven with strong prioritization among competing tasks and demanding customers.
Collaborative, proactive, team-first mindset.

Responsibilities

Client relationship management as primary contact with prescriptive, consultative approach.
Lead integration of Harvey into daily workflows for adoption of AI solutions.
Monitor account health by tracking key indicators and addressing risks early.
Provide training and enablement to end users in collaboration with Product Specialists.
Engage stakeholders and transform customers into Harvey champions.
Relay customer insights to product and other teams for continuous improvement.
Travel up to 25%.