Enterprise Customer Success Leader - AI-Driven Growth

HARVEY; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Harvey is seeking an Enterprise Customer Success Manager to guide top enterprises and leading law firms in adopting Harvey’s AI-powered platform.

You’ll partner with clients to integrate Harvey into critical workflows, measure adoption and ROI, and drive renewals and expansions on a global scale. The role requires strategic thinkers who communicate effectively and thrive in fast-paced, client-focused environments. Travel to client offices as needed.

Qualifications

• Background in Enterprise SaaS, legal (big law) or top-tier management consulting
• Excellent communication and strategic planning skills
• Results-driven, able to prioritize demanding tasks
• Team players with collaborative, proactive mindset

Responsibilities

• Lead the integration of Harvey into client workflows for seamless adoption.
• Evangelize LLMs and enable end users to adopt Harvey daily.
• Serve as primary contact with prescriptive, consultative client engagement.
• Use KPIs and adoption metrics to drive client ROI.
• Encourage stakeholder engagement and turn users into Harvey advocates.
• Monitor customer health to ensure renewal and expansion readiness.
• Relay client insights to internal teams for product improvements.
• Travel to customer sites and company offices as needed.

Skills

Enterprise SaaS

Legal industry experience

Management consulting

Communication skills

Strategic planning

Job description

Harvey is seeking an Enterprise Customer Success Manager to guide top enterprises and leading law firms in adopting Harvey’s AI-powered platform.

You’ll partner with clients to integrate Harvey into critical workflows, measure adoption and ROI, and drive renewals and expansions on a global scale. The role requires strategic thinkers who communicate effectively and thrive in fast-paced, client-focused environments. Travel to client offices as needed.