Strategic Enterprise AI Customer Success Manager

United States Digital Space LLC; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Harvey is reshaping how legal and professional services operate by delivering an enterprise AI platform backed by deep domain expertise. In this role you will guide clients through their journey with Harvey, helping them adopt the technology and realize maximum value across their business.

As an Enterprise Customer Success Manager, you will serve as a trusted advisor to top enterprises and big law firms, drive adoption, monitor health metrics, renewals, and expansions, and collaborate with

Qualifications

• Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
• Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
• Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
• Team players described as committed, collaborative and proactive with a team-first mentality.

Responsibilities

• Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt the company on a daily-basis as it becomes a "must have" product.
• Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
• Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
• Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into the company advocates within their organizations.
• Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
• Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
• Travel may be required from time to time, including visits to customer office locations and company offices.

Skills

Communication

Strategic planning

Results-driven

Team player

Job description

Harvey is reshaping how legal and professional services operate by delivering an enterprise AI platform backed by deep domain expertise. In this role you will guide clients through their journey with Harvey, helping them adopt the technology and realize maximum value across their business.

As an Enterprise Customer Success Manager, you will serve as a trusted advisor to top enterprises and big law firms, drive adoption, monitor health metrics, renewals, and expansions, and collaborate with