AI-Driven Marketplace Operations Lead

Mento; United States; Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health, dental, vision, and 401k

Hybrid work model

Competitive salary and equity

Unlimited vacation

Access to your own Mento Coach

Commuter benefits

Job summary

A dynamic coaching firm is seeking a Marketplace Operations Lead to transform the member-coach matching experience into a scalable, AI-powered system. The ideal candidate will have 3+ years of experience in talent acquisition or marketplace operations and will play a key role in developing efficient matching processes while maintaining high satisfaction rates. Competitive salary and benefits are offered in a hybrid work model.

Qualifications

• 3+ years in talent acquisition, recruiting operations, or marketplace/platform operations.
• Proven track record optimizing matching, pairing, or recommendation systems.
• Comfort with AI tools and workflow automation platforms.

Responsibilities

• Develop and execute strategic vision for matching processes.
• Own and optimize the full member journey.
• Establish metrics to measure marketplace health and identify patterns.

Skills

Talent acquisition experience

Marketplace operations expertise

Project management skills

AI tools proficiency

Tools

Hubspot

Zapier

Job description

A dynamic coaching firm is seeking a Marketplace Operations Lead to transform the member-coach matching experience into a scalable, AI-powered system. The ideal candidate will have 3+ years of experience in talent acquisition or marketplace operations and will play a key role in developing efficient matching processes while maintaining high satisfaction rates. Competitive salary and benefits are offered in a hybrid work model.