Marketplace & Customer Operations Lead

Wonderschool; San Francisco, Northern (CA, KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Competitive equity

Wellness stipend

Flexible PTO & holidays

Parental leave

Collaborative culture

Job summary

Wonderschool is hiring a hands-on Customer & Marketplace Operations Leader to own operations for parents, providers, and employers. You will lead multi-channel support, build scalable processes, and partner with product and engineering to fix underlying issues. The role emphasizes rapid learning, sound judgment, and full ownership of outcomes.

You will drive revenue retention and implement AI-enabled support while building a high-performing, customer-obsessed team in a fast-growing company.

Qualifications

• Experience running customer operations end-to-end.
• Ability to own programs from inception to measurable outcomes.
• Strong judgment, trust, and ownership in ambiguous situations.

Responsibilities

• Lead customer operations across channels and AI.
• Identify frictions and build practical solutions.
• Collaborate with product and engineering to address root causes.
• Own revenue retention and expansion initiatives.
• Build and coach a lean, accountable team.

Skills

Customer operations leadership

AI-powered support

Escalation management

Cross-functional collaboration

Job description

Wonderschool is hiring a hands-on Customer & Marketplace Operations Leader to own operations for parents, providers, and employers. You will lead multi-channel support, build scalable processes, and partner with product and engineering to fix underlying issues. The role emphasizes rapid learning, sound judgment, and full ownership of outcomes.

You will drive revenue retention and implement AI-enabled support while building a high-performing, customer-obsessed team in a fast-growing company.