AI-Driven Life & Annuity Delivery Lead

Accenture; Beaverton (OR); On-site; USD 120,000 - 240,000; Full time

Job summary

Accenture is seeking an ALIP Production Support Lead to oversee end-to-end delivery for a portfolio of insurance clients. You will guide delivery strategy, manage production support operations, and drive improvements across incident management, SLAs, and automation initiatives.

Travel may be required up to 100% depending on client needs. Ideal candidates have 5+ years in delivery leadership with multiple accounts, plus 3+ years in resource and financial management and executive stakeholder

Qualifications

• Min 5 years experience in a previous Delivery Lead role with multiple accounts production support experience.
• Min 5 years experience conceiving, implementing and ensuring best practices for incident management across AO/IO towers.
• Min 3 years experience in resource and financial management – forecast, tracking, reporting.
• Min 3 years experience in client and executive level stakeholder management (reporting, communication).

Responsibilities

• Providing strategic guidance to enhance delivery processes and improve production support and service quality.
• Collaborating with stakeholders to align delivery objectives with business goals and customer expectations.
• Maintaining production volumetrics and SLAs for estimation and executive reporting.
• Driving continuous improvement to optimize operational efficiency and remediation SLAs.
• Mentoring team members to elevate performance and growth.
• RFI, pre-sales and opportunity support including contract management and negotiation.
• Production support transformation, automation and AI initiatives adoption.

Skills

Delivery Lead experience

Stakeholder management

Resource management

Job description

Accenture is seeking an ALIP Production Support Lead to oversee end-to-end delivery for a portfolio of insurance clients. You will guide delivery strategy, manage production support operations, and drive improvements across incident management, SLAs, and automation initiatives.

Travel may be required up to 100% depending on client needs. Ideal candidates have 5+ years in delivery leadership with multiple accounts, plus 3+ years in resource and financial management and executive stakeholder