AI-Driven Lending Solutions Support Specialist

Moody's; United States; Remote; USD 68,000 - 98,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Tuition reimbursement

Parental leave

Job summary

Moody's Analytics Lending Solutions is seeking a client support specialist to help clients maximize value from our software and services. You will interpret outputs for credit risk and financial analysis, bridging finance and technology to deliver effective solutions.

You will work with cross-functional teams to educate clients on features, answer questions, and ensure timely, professional service. A Bachelor’s in a relevant field is required.

Qualifications

• 1–3 years of professional experience in client support or related field.
• Understanding of financial statements: Balance Sheet, Income Statement, Cash Flow.
• Strong customer service and problem-solving abilities.
• Excellent verbal and written communication, highly organized.
• Proficiency with Windows-based software, spreadsheets, and word processing.
• Financial industry experience preferred.
• Basic SQL and database concepts preferred.

Responsibilities

• Provide financial and technical product support for Moody's Analytics Lending Solutions.
• Interpret product outputs in the context of financial analysis and credit risk.
• Bridge finance knowledge with technical troubleshooting for clients.
• Educate clients on product features and architecture across experience levels.
• Support clients via web, email, and phone with courteous, timely service.
• Collaborate with Engineering, Research, and Product teams.

Skills

Client support experience

Financial statements knowledge

Customer service skills

Analytical/problem solving

Communication skills

Windows software proficiency

AI concept curiosity

Education

Bachelor's degree in Finance/Accounting/Economics/CS

Tools

SQL

Job description

Moody's Analytics Lending Solutions is seeking a client support specialist to help clients maximize value from our software and services. You will interpret outputs for credit risk and financial analysis, bridging finance and technology to deliver effective solutions.

You will work with cross-functional teams to educate clients on features, answer questions, and ensure timely, professional service. A Bachelor’s in a relevant field is required.