Lending Solutions Product Support Pro

Moody's Corporation; United States; Hybrid; USD 68,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

Paid time off

401(k) plan

Employee stock purchase plan

Tuition reimbursement

Job summary

Moody's Corporation is seeking a proactive Client Support professional to help clients leverage Moody's Analytics Lending Solutions. The role combines finance knowledge with technical troubleshooting to improve risk assessments and lending outcomes.

You will interpret outputs for financial analysis, collaborate with Engineering and Product, and contribute to a growing knowledge base. A bachelor's degree is required, with preference for finance, accounting, economics, or CS.

Qualifications

• Understanding of financial statements and accounting basics.
• Strong problem-solving and troubleshooting abilities.
• Excellent written and verbal communication.
• Experience with customer service in finance.
• Familiarity with AI concepts is a plus.

Responsibilities

• Provide financial and technical product support to clients using Moody's Analytics Lending Solutions.
• Assist clients in interpreting product outputs for financial analysis and credit risk assessments.
• Deliver conceptual solutions bridging finance knowledge with technical troubleshooting.
• Educate clients on product features, functionality, and architecture.
• Support clients using credit risk and lending products via web, email, and phone.
• Communicate with colleagues across Client Service, Engineering, Research, and Product.
• Provide feedback to sales and training groups on client needs and market trends.
• Capture and channel client feedback to support continuous product improvement.
• Create content for the client knowledge base with finance-focused examples.

Skills

Client support

Financial statements

Customer service

Analytical skills

Communication

Windows apps

Finance industry

SQL basics

Credit risk

AI curiosity

Education

Bachelor's degree

Tools

SQL

Excel

Job description

Moody's Corporation is seeking a proactive Client Support professional to help clients leverage Moody's Analytics Lending Solutions. The role combines finance knowledge with technical troubleshooting to improve risk assessments and lending outcomes.

You will interpret outputs for financial analysis, collaborate with Engineering and Product, and contribute to a growing knowledge base. A bachelor's degree is required, with preference for finance, accounting, economics, or CS.