AI-Driven Knowledge Manager for DoD IT & Documentation

General Dynamics - IT; Fort Belvoir (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

General Dynamics IT seeks a Senior Knowledge Manager to lead program knowledge governance, technical documentation, and information lifecycle management. You will ensure capture, structuring, control, and accessibility of critical artifacts for government leadership and technical teams.

The role includes AI-assisted writing, validating content with qualified personnel, and adherence to security, records-management, and information-handling requirements.

Qualifications

• BA/BS degree or equivalent.
• 5+ years of experience in Knowledge Management within defense, federal, or enterprise IT.
• Familiarity with ERB/CCB processes, change management, and configuration control.
• Experience designing SharePoint sites, workflows, permissions, and metadata structures.
• Understanding of RMF, STIGs, and DoW documentation compliance requirements.
• Certifications such as ITIL, KM Certifications, ServiceNow (CSA, CIS-Knowledge), Agile/Scrum.

Responsibilities

• Oversee knowledge governance for program information including technical artifacts, architecture decisions, and configuration baselines.
• Act as AI-assisted technical writer to improve documentation speed, accuracy, and quality while ensuring proper validation.
• Manage and optimize SharePoint, Confluence, MS Teams, and ServiceNow Knowledge repositories with proper access controls.
• Coordinate with ServiceNow admins and ITSM teams to improve knowledge workflows, templates, and lifecycle processes.
• Ensure documentation linked to ServiceNow changes, CMDB entries, and enterprise service requests.
• Maintain official repositories for architecture documents, sprint artifacts, test reports, and decision logs.
• Enforce document formatting, versioning, naming conventions, and approval workflows.
• Support RMF and cybersecurity documentation rules and PWS deliverable requirements.

Skills

Configuration Control

System Administration

Technical Documents

Education

BA/BS degree or equivalent

Job description

General Dynamics IT seeks a Senior Knowledge Manager to lead program knowledge governance, technical documentation, and information lifecycle management. You will ensure capture, structuring, control, and accessibility of critical artifacts for government leadership and technical teams.

The role includes AI-assisted writing, validating content with qualified personnel, and adherence to security, records-management, and information-handling requirements.