AI-Driven IT Systems Engineer

Klaviyo; Boston (MA); Hybrid; USD 96,000 - 144,000; Full time

Job summary

Klaviyo is seeking an IT Systems Engineer to design, implement, and maintain enterprise systems, with emphasis on identity, endpoint management, and SaaS platforms. You will drive projects from problem statement to rollout, integrate AI-assisted workflows, and collaborate with security, networking, and engineering teams.

The role requires hands-on IT systems experience, strong scripting ability, and a proactive mindset for scalable, secure systems in a fast-growing environment.

Qualifications

• 2+ years of hands-on IT support, systems administration, or systems engineering.
• Familiar with core SaaS admin platforms (Google Workspace, Jamf, Slack, Atlassian, Zoom).
• Ability to identify problems and work with stakeholders on solutions.
• Foundational IT knowledge: device management, identity, and endpoint security.
• Experience with macOS/iOS devices via MDM; Windows management a plus.
• Interest in automating workflows and repetitive tasks.
• Willingness to learn IdP, SSO (SAML/OIDC), and SCIM provisioning; Okta/Entra ID a plus.
• Understanding of security controls; support for SOC 2 and SOX audit requests.
• AI proficiency using tools like ChatGPT/Claude/Gemini; ability to justify AI-driven work.
• Scripting basics; Bash/PowerShell/Python a plus.
• Identity lifecycle familiarity; onboarding, changes, offboarding.
• Reading API docs; REST/JSON integration mindset.
• Disciplined change process; test, document, and communicate changes.
• Strong written communication and documentation habits.
• After-hours on-call rotation participation required.

Responsibilities

• Own IT systems projects and tickets end-to-end from problem to rollout.
• Ship changes to thousands of Klaviyos with tests, peer review, and rollback plans.
• Collaborate with stakeholders to build tooling, integrations, and docs.
• Leave clean configurations and runbooks with minimal future questions.
• Define success metrics using ticket data and system telemetry.

Skills

IT support

Systems administration

SaaS platforms

AI in IT

Scripting

REST/JSON

Change management

SSO/SAML/OIDC

SCIM provisioning

Security controls

On-call rotation

Tools

Google Workspace

Jamf

Slack

Atlassian

Zoom

MDM management

Intune/Autopilot

Okta/Entra ID

Job description

Klaviyo is seeking an IT Systems Engineer to design, implement, and maintain enterprise systems, with emphasis on identity, endpoint management, and SaaS platforms. You will drive projects from problem statement to rollout, integrate AI-assisted workflows, and collaborate with security, networking, and engineering teams.

The role requires hands-on IT systems experience, strong scripting ability, and a proactive mindset for scalable, secure systems in a fast-growing environment.