AI-Driven Implementation Manager for Rapid Deployments

Fountain; San Francisco (CA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health plans

Retirement plan

Flexible vacation policy

Paid holidays

Lunch stipends

Education allowance

Home office stipend

Wellness reimbursements

Job summary

Fountain is seeking a Senior Implementation Manager to lead post-sale implementations across our product suite for small enterprise and mid-market customers. You will own end-to-end delivery, including configuration, QA, setup, and customer education, while driving adoption and value with non-technical stakeholders.

Ideal candidates bring 4–6 years in similar roles, a solid HR tech background (ATS/CRM/HRIS), and a proven track record delivering value quickly.

Qualifications

• 4–6 years of experience in implementa­tion, project management, professional services, or consulting.
• Experience with HR tech platforms such as ATS, CRM, or HRIS.
• Bachelor's degree or equivalent work experience.
• Proficiency with Google Suite and ticketing systems (e.g. Intercom, Linear).
• Willingness to travel onsite for kickoff meetings (1–2 times per quarter).

Responsibilities

• Partner with sales to define project scope and ensure a seamless customer experience from post-sale through go-live.
• Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to define implementation strategy and business goals.
• Carry out implementation projects end-to-end for small enterprise and mid-market customers, with a focus on speed to value.
• Serve as a product expert, leveraging Fountain software to teach and support customers.
• Complete virtual consultations and configuration walkthroughs; support customer rollouts and user training.
• Perform data migrations and CSV imports/exports across common HR tech platforms (ATS, CRM, HRIS).
• Develop understanding of HR and recruiting workflows, incl. familiarity with ATS, HRIS, and payroll platforms.
• Leverage AI tools to accelerate project documentation, generate status updates, and manage workstream visibility.

Skills

HR knowledge

Project management

HR tech platforms

Mid-market engagements

Bachelor's degree or equivalent

Google Suite

Intercom/Linear

AI tools usage

Travel readiness

Education

Bachelor's degree or equivalent

Tools

ATS

CRM

HRIS

Asana

Job description

Fountain is seeking a Senior Implementation Manager to lead post-sale implementations across our product suite for small enterprise and mid-market customers. You will own end-to-end delivery, including configuration, QA, setup, and customer education, while driving adoption and value with non-technical stakeholders.

Ideal candidates bring 4–6 years in similar roles, a solid HR tech background (ATS/CRM/HRIS), and a proven track record delivering value quickly.