AI-Driven HR Operations Analyst

CME Group; Chicago (IL); Presencial; USD 36 000 - 61 000; Tempo integral

Resumo da oferta

CME Group is seeking an HR Operations Analyst in Chicago to provide first‑lineAskHR support, manage data in Workday HCM, and collaborate with HR COEs across Recruiting, ER, Benefits, Payroll, and Global Mobility.

You will ensure data integrity, meet SLAs, and leverage AI and automation to optimize HR workflows while maintaining privacy compliance and strong analytics. This role offers exposure to CME's diverse products and a broad benefits package.

Qualificações

• 3+ years of hands-on HR operations, HRIS administration, or Tier-1 HR service delivery in a fast-paced environment.
• Bachelor’s degree in HR, Business Admin, Information Systems, or equivalent practical experience.
• Experience leveraging AI tools or automated workflows to streamline HR operations and service delivery timelines.
• Proficient in Workday HCM data changes, business processes, and report creation; familiarity with ticketing platforms.
• Strong understanding of global data privacy practices and regional HR compliance.
• Experience executing UAT, regression testing, and optimizing tech stack efficiency.

Responsabilidades

• Manage, triage, and resolve incoming AskHR tickets within SLAs (e.g., 6-hour initial response).
• Audit and maintain Workday HCM worker data for accuracy and compliance.
• Maintain sensitive worker documentation and international probation processes per privacy standards.
• Support Recruiting, Employee Relations, Benefits, Payroll, and Global Mobility COEs across HR stages.
• Provide first-level technical and functional HR systems support (Workday, JIRA, SharePoint, Google Workspace).
• Generate standard and ad-hoc Workday reports; analyze metrics to drive improvements.
• Drive process improvements using AI tools and automation to streamline workflows.

Conhecimentos

HR operations

HRIS administration

AI & process automation

Workday HCM

Ticketing platforms

Data privacy

Formação académica

Bachelor’s degree in Human Resources, Business Administration, Information Systems

Ferramentas

Workday HCM

JIRA

ServiceNow

SharePoint

Google Workspace

Descrição da oferta de emprego

CME Group is seeking an HR Operations Analyst in Chicago to provide first‑lineAskHR support, manage data in Workday HCM, and collaborate with HR COEs across Recruiting, ER, Benefits, Payroll, and Global Mobility.

You will ensure data integrity, meet SLAs, and leverage AI and automation to optimize HR workflows while maintaining privacy compliance and strong analytics. This role offers exposure to CME's diverse products and a broad benefits package.