Implementation Services Manager (Chicago, IL)

LogicGate; Chicago (IL); Híbrido; USD 95 000 - 115 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Wellbeing

Time Off & Holidays

Career Development

Resumo da oferta

LogicGate is seeking an Implementation Services Manager for Chicago, IL or Bellevue, WA (Hybrid). You will own customer onboarding end-to-end and manage multiple complex implementations across mid-market and enterprise clients, collaborating with Sales, Solution Engineering, Customer Success, and Product to optimize risk platform adoption.

In this role, you’ll configure Risk Cloud for custom enterprise needs, drive timely delivery, and articulate value with executives.

Qualificações

• 3+ years of experience in technical consulting, software implementation, enterprise project management, or a closely adjacent client-facing role.
• Ability to manage multiple large, concurrent technical implementation projects with quality and timelines.
• Strong technical acumen and comfort with visual configuration in low-code/no-code platforms.
• Intermediate to advanced proficiency in Excel or similar data tools for data migrations and system logic.
• Excellent written and verbal communication with executive stakeholders.

Responsabilidades

• Own end-to-end onboarding for new customers from kickoff through rollout.
• Manage multiple concurrent implementations with milestone tracking and risk mitigation.
• Lead discovery to document client business requirements and map workflows.
• Consult with customers to design tailored implementation strategies and quick wins.
• Configure Risk Cloud applications to meet complex enterprise needs.
• Track project delivery time and utilization data to align with schedules.
• Build strong relationships across customer teams and executives.
• Collaborate with Sales, Solution Eng., Customer Success, and Product to smooth handoffs.
• Advise on AI capabilities to accelerate risk assessments and automate evidence collection.

Conhecimentos

Project management

Executive communication

Stakeholder management

Low-code/no-code

Data analysis Excel

Ferramentas

Jira

Asana

Gainsight

Catalyst

Totango

Descrição da oferta de emprego

About LogicGate

LogicGate is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform.

About LogicGate

LogicGate is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform.

The GRC Market

Governance, Risk, and Compliance (GRC) is a rapidly expanding sector, with a global market size projected to reach $104.5 billion by 2031. LogicGate is at the forefront of this industry transformation, empowering enterprise professionals to navigate complex regulatory environments, manage critical uncertainty, and operate with integrity at scale.

Implementation Services Manager

Location: Chicago, IL or Bellevue, WA (Hybrid)

At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role -

About The Role

Implementation Services Managers at LogicGate own the customer onboarding experience from kickoff through rollout-managing the full project lifecycle while providing the GRC and platform expertise that helps customers realize value quickly. You'll work with mid-market and enterprise customers across Financial Services, Healthcare, and other verticals, acting as their trusted advisor through a complex implementation process. The work requires both the project management discipline to run multiple concurrent engagements and the platform depth to consult on configuration decisions in real time.

What You’ll Do

• End-to-End Onboarding Ownership: Own new customer onboardings and follow-on implementations for assigned accounts from kickoff through rollout, ensuring a seamless journey across all technical configuration and user training milestones.
• Project & Timeline Discipline: Serve as a dedicated project manager for multiple concurrent implementations-tracking milestones, delegating tasks and driving accountability across customer and internal project teams, and proactively identifying risks to execute "get well" strategies.
• Process Architecture & Documentation: Lead discovery sessions to gather and document client-specific business requirements, mapping out logical workflow designs that align with long-term platform adoption best practices.
• Strategic Advisory: Consult with mid-market and enterprise customers to design tailored implementation strategies grounded in their GRC program maturity, intentionally identifying opportunities for "quick wins" to accelerate time-to-value.
• Advanced Platform Configuration: Hands-on configure Risk Cloud applications to satisfy highly customized enterprise use cases, adapting out-of-the-box system templates at an advanced level of complexity.
• Financial & Resource Stewardship: Effectively manage and accurately track project delivery time and utilization data, ensuring alignment with professional services schedules and company revenue recognition objectives.
• Relationship Management: Build robust, trust-based relationships across all customer organizational tiers, establishing strong executive presence and serving as their go-to advisor as their risk management needs expand.
• Cross-functional Collaboration: Partner seamlessly with Sales, Solution Engineering, Customer Success, and Product teams to eliminate friction during customer handoffs and share platform feedback internally.
• AI-Driven Value Realization & Workflow Optimization: Actively consult with customers on how to safely leverage and maximize Risk Cloud's built-in AI capabilities to accelerate their risk assessments and automate manual compliance evidence collection. Demonstrate a forward-thinking mindset by integrating modern AI tools and automated workflows into daily project management practices to optimize implementation delivery and asset creation.

What You Bring

Required

• Professional Experience: 3+ years of experience in technical consulting, software implementation, enterprise project management, or a closely adjacent client-facing role (ideally within a B2B SaaS environment).
• Project Portfolio Management: Proven ability to manage multiple large, concurrent technical implementation projects simultaneously while maintaining exceptional quality, timeline adherence, and stakeholder trust.
• Configuration Aptitude: Strong technical acumen and comfort with visual configuration work—specifically the ability to deeply learn complex software architectures and build relational data models or workflows within low-code/no-code platforms.
• Data Proficiency: Intermediate to advanced proficiency in Excel or comparable data tools to support customer data migrations, formula configurations, and system logic designs.
• Stakeholder Navigation: Exceptional written and verbal communication skills, with demonstrated experience directly managing and advising executive-level stakeholders on complex project phases.

Nice to Have

• Domain Expertise: Foundational or practitioner experience in the GRC, risk management, compliance, or cybersecurity space.
• Ecosystem Familiarity: Hands-on familiarity with customer success management platforms (e.g., Gainsight, Catalyst, Totango) and standard project management software (e.g., Jira, Asana).
• Technical & AI Curiosity: A strong, demonstrated curiosity for emerging technologies—specifically a comfort level utilizing or experimenting with Generative AI tools to streamline documentation, analyze data sets, or solve configuration challenges.

The anticipated base salary range for the role is $95,000 - $115,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role.

Office Location

This role is classified as Hybrid, based out of our Chicago HQ or Bellevue, WA office. You are expected to be available to work from the office as needed to support in-person collaboration with your team which may include recurring in-office days.

How We Work

At LogicGate, we empower organizations to transform risk into a strategic advantage. As we continue to scale, we are looking for driven, high-performing individuals who are ready to take ownership, raise the bar, and do the best work of their careers.

Our culture is built on execution, collaboration, and a shared commitment to excellence. We believe the strongest, most innovative teams are forged by diverse perspectives. We are dedicated to fostering an inclusive environment where differences are celebrated and supported.

Global Total Rewards

We invest in our people with a comprehensive and competitive rewards package designed to support our team members across the US and the UK:

• Compensation & Equity: Competitive base salaries, variable compensation plans, and equity options.
• Health & Wellbeing: Comprehensive health, wellness, and lifestyle benefits tailored to your region.
• Time Away: Generous paid time off and annual company holidays so you can recharge and return at your best.
• Growth & Development: Continuous career advancement through structured mentorship, leadership training, and premium learning platforms.

Recognized as a top workplace by Built In, Crains Chicago Business, and the Chicago Tribune.