AI-Driven Global Delivery & Revenue Ops Chief

Swooped; United States; On-site; USD 400,000 - 500,000; Full time

Benefits offered by this job

Discretionary bonus

Long-term incentive equity

401(k) with company match

Health, dental, and vision insurance

Company-paid life and disability

Well-being and technology allowance

Learning and development reimbursement

Job summary

Swooped is seeking a Chief Operating Officer to lead Client & Delivery Operations and evolve the global operating model. Reporting to the CEO, the COO will drive delivery performance, service-line execution, and operational excellence across global locations.

The role focuses on client outcomes, delivery excellence, revenue operations, talent development, and enterprise transformation within a complex professional services setting. Strong cross-functional leadership is essential.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Proven track record in executive leadership across global delivery.
• Experience scaling delivery organizations and driving operational transformation.
• Strong cross-functional collaboration with sales, finance, and talent teams.
• Ability to design innovative delivery models and managed services.

Responsibilities

• Lead client delivery operations and evolve the global delivery model.
• Design and scale an AI-enabled delivery model for quality, speed, and scale.
• Build and expand global delivery capabilities and centers.
• Lead Revenue Operations including CRM strategy, forecasting, and governance.
• Coach Practice Leaders and MDs into accountable business leaders.
• Partner with Commercial to align sales and delivery commitments.
• Establish governance and quality standards across the enterprise.
• Advance managed services and transformation initiatives.
• Collaborate on enterprise strategy and service portfolio priorities.
• Foster accountability, innovation, and leadership talent development.

Skills

Executive leadership

Global operations

Delivery excellence

Strategic planning

Change leadership

Client relationship

Cross-functional collaboration

Communication skills

Education

Bachelor's degree

Advanced degree preferred

Tools

CRM software

Forecasting tools

ERP systems

Job description

Swooped is seeking a Chief Operating Officer to lead Client & Delivery Operations and evolve the global operating model. Reporting to the CEO, the COO will drive delivery performance, service-line execution, and operational excellence across global locations.

The role focuses on client outcomes, delivery excellence, revenue operations, talent development, and enterprise transformation within a complex professional services setting. Strong cross-functional leadership is essential.