Chief Operating Officer (COO)

Swooped; United States; On-site; USD 400,000 - 500,000; Full time

Benefits offered by this job

Discretionary bonus

Long-term incentive equity

401(k) with company match

Health, dental, and vision insurance

Company-paid life and disability

Well-being and technology allowance

Learning and development reimbursement

Job summary

Swooped is seeking a Chief Operating Officer to lead Client & Delivery Operations and evolve the global operating model. Reporting to the CEO, the COO will drive delivery performance, service-line execution, and operational excellence across global locations.

The role focuses on client outcomes, delivery excellence, revenue operations, talent development, and enterprise transformation within a complex professional services setting. Strong cross-functional leadership is essential.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Proven track record in executive leadership across global delivery.
• Experience scaling delivery organizations and driving operational transformation.
• Strong cross-functional collaboration with sales, finance, and talent teams.
• Ability to design innovative delivery models and managed services.

Responsibilities

• Lead client delivery operations and evolve the global delivery model.
• Design and scale an AI-enabled delivery model for quality, speed, and scale.
• Build and expand global delivery capabilities and centers.
• Lead Revenue Operations including CRM strategy, forecasting, and governance.
• Coach Practice Leaders and MDs into accountable business leaders.
• Partner with Commercial to align sales and delivery commitments.
• Establish governance and quality standards across the enterprise.
• Advance managed services and transformation initiatives.
• Collaborate on enterprise strategy and service portfolio priorities.
• Foster accountability, innovation, and leadership talent development.

Skills

Executive leadership

Global operations

Delivery excellence

Strategic planning

Change leadership

Client relationship

Cross-functional collaboration

Communication skills

Education

Bachelor's degree

Advanced degree preferred

Tools

CRM software

Forecasting tools

ERP systems

Job description

An advisory and IT implementation firm is seeking a Chief Operating Officer (COO) to lead Client & Delivery Operations and evolve the global operating model. Reporting directly to the Chief Executive Officer and serving as a key member of the Executive Leadership Team, the COO will initially prioritize evolving the delivery model before ultimately assuming full leadership and ownership of the organization's client delivery functions.

The mandate encompasses client delivery operations, practitioner leadership, delivery economics, and operational execution, including service-line performance, delivery excellence, client health, resource and capacity management, global delivery strategy, talent supply, and Revenue Operations.

Key Responsibilities

• Lead client delivery operations and evolve the global delivery model, ultimately assuming ownership of delivery performance, service-line execution, delivery quality, resource utilization, staffing effectiveness, gross margin performance, and operational excellence.
• Design and scale an AI-enabled delivery model that incorporates intelligent workflows, innovative talent strategies, and emerging technologies to enhance quality, speed, scalability, and economic performance.
• Build and expand global delivery capabilities by establishing new talent markets, workforce models, delivery centers, strategic partnerships, and ecosystem opportunities.
• Build and lead Revenue Operations, overseeing CRM strategy and governance, forecasting infrastructure, pipeline management, reporting frameworks, data integrity, and commercial processes.
• Coach and develop Practice Leaders and Managing Directors into accountable business leaders responsible for client outcomes, team development, delivery excellence, and profitable growth.
• Partner closely with the Chief Commercial Officer to align sales and delivery operations, support strategic pursuits, strengthen client relationships, and ensure delivery on commitments.
• Establish disciplined enterprise-wide resource management practices, governance frameworks, and quality standards to improve operational predictability, client satisfaction, and efficiency.
• Advance scalable managed services, continuous enablement, and decision operations offerings to strengthen client partnerships and drive recurring value.
• Collaborate with executive leadership to shape enterprise strategy, service portfolio priorities, and operational transformation initiatives across a complex, global organization.
• Foster a culture of accountability, innovation, operational rigor, and continuous improvement while developing and retaining senior leadership talent.

Qualifications

• 20+ years of executive leadership experience within professional services, consulting, technology services, or similarly complex people-based organizations, including experience leading large-scale global operations and delivery organizations.
• Proven track record of scaling delivery organizations, improving profitability, and driving operational transformation in high-growth or evolving business environments.
• Deep expertise in professional services delivery, including resource management, utilization optimization, staffing models, delivery quality, client success, gross margin performance, and cost-to-serve management.
• Demonstrated success building and leading global delivery centers, distributed workforce strategies, or international talent ecosystems.
• Experience designing and implementing innovative delivery models, managed services offerings, operating frameworks, or commercial structures that drive improved client outcomes and business performance.
• Strong commercial acumen with the ability to partner effectively across sales, finance, talent, technology, and executive leadership functions.
• Proven ability to develop senior leaders, strengthen organizational accountability, and build high-performing teams across multiple geographies and business functions.
• Exceptional strategic planning, organizational leadership, and operational management capabilities with a disciplined, metrics-driven approach to execution.
• Executive presence and influence, with the credibility to engage clients, board members, executive stakeholders, and senior leaders on strategic business priorities.
• Outstanding communication and change leadership skills, with the ability to articulate a compelling vision, align stakeholders, and drive transformational initiatives successfully.
• Demonstrated ability to navigate ambiguity, anticipate market shifts, prioritize effectively, and execute in a fast-changing environment.
• Leadership style characterized by high accountability, operational rigor, collaboration, and a relentless focus on client and business outcomes.
• Bachelor's degree required; advanced degree preferred.

Compensation and Benefits

• Base Salary Range: $400,000 - $500,000 across locations in the United States.
• Incentive Compensation: Eligible to participate in an annual discretionary bonus program and a long-term incentive (LTI) equity program.
• Actual compensation will be determined based on a range of factors, including skills, experience, qualifications, and location. The compensation range provided is subject to change in accordance with internal policies and applicable law.
• Benefits include paid time off, paid holidays, paid parental leave, a 401(k) with company match, health, dental, and vision insurance, company-paid life and disability insurance, a monthly allowance for well-being and technology expenses, and reimbursement for approved learning and development initiatives within defined limits.

Equal Opportunity and Accommodations

The hiring organization is committed to offering Equal Employment Opportunity and providing reasonable accommodation to applicants with physical and/or mental disabilities on a case-by-case basis.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.