AI-Driven ERP & O2C Applications Analyst

Gusto; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Gusto in San Francisco seeks an ERP Applications Analyst to own the daily support and configuration of billing, Order-to-Cash, and cash reconciliation applications. You will translate business needs into reliable solutions in partnership with Finance, and drive AI-enabled automation to modernize finance operations.

You will triage incidents, manage changes, and collaborate with Finance, IT, and vendors. The role emphasizes integrations across ERP, banks, and data warehouses to ensure accurate

Qualifications

• Experience supporting ERP/finance applications in a corporate environment.
• Solid understanding of order-to-cash and billing processes.
• Strong collaboration with Finance and IT stakeholders.

Responsibilities

• Provide support for billing, O2C, and cash-reconciliation applications; own complex incidents and escalations.
• Triage, investigate, and resolve issues within SLAs; perform root-cause analysis to prevent recurrence.
• Manage incident, problem, and change lifecycles in ITSM tools (ServiceNow/Jira); keep tickets up to date.
• Coordinate with vendors and internal teams to resolve defects and track fixes to closure.
• Support month-end billing runs; monitor jobs, troubleshoot failures, ensure accurate invoicing.

Skills

O2C processes

Billing systems

Incident management

Data analysis

Tools

ServiceNow

Jira

ERP systems

Job description

Gusto in San Francisco seeks an ERP Applications Analyst to own the daily support and configuration of billing, Order-to-Cash, and cash reconciliation applications. You will translate business needs into reliable solutions in partnership with Finance, and drive AI-enabled automation to modernize finance operations.

You will triage incidents, manage changes, and collaborate with Finance, IT, and vendors. The role emphasizes integrations across ERP, banks, and data warehouses to ensure accurate