Staff Business Systems Analyst - AI-Driven Ops

Intuit; San Diego (CA); On-site; USD 157,000 - 212,000; Full time

Job summary

Intuit in San Diego, CA is seeking a Staff Business Systems Analyst to help lead a two-sided professional network at scale within Customer Success Modern Operations. You will tackle complex business problems, drive automations, and partner with senior leaders to deliver reliable, data-driven experiences for customers.

The role blends strategy and execution across BPR, SDLC, and AI-powered initiatives, requiring strong analytics, stakeholder influence, and the ability to thrive in a matrix

Qualifications

• 5+ years of experience in operations within a fast-moving technology-driven organization or a quickly evolving supply chain driven organization.
• 2-3 years of top tier management consulting experience preferred
• Experience in Business Process Reengineering (BPR) principles from planning to post-implementation, contributing to problem-solving aligned with business priorities, and a strong understanding of all phases of the Software Development Life Cycle (SDLC).
• Demonstrated ability to understand operating systems holistically and lead the delivery of program portfolios.
• Strong business analysis skills (planning, feasibility assessments, requirements development, testing, problem solving)
• Proficiently use analytics tools to identify patterns, translate data into actionable insights, and leverage data to explore innovation and influence stakeholders.
• Possess experience with AI technologies for process improvement and efficiency gains in BSA processes. Possess advanced knowledge of GenAI technologies and their application to solve business problems.
• Maturity, high judgment, negotiation skills, analytical talent and leadership are essential to success in this role
• Demonstrated ability to work in a matrix environment and ability to both influence and develop strong partnerships at all levels
• Undergraduate degree in a business, technical, or science discipline required; MBA or advanced degree preferred

Responsibilities

• Collaborates with a team of top engineers, designers, product managers, analysts and Customer Success business partners to define and enable long term capability strategies that align with Intuit’s strategic goals.
• Analyzes complex business problems to be solved through process automation, re-engineering, and strategic analysis of business processes; proactively seeks data to build business cases, influences effectively, and presents logically.
• Defines detailed business requirements to deliver on strategic objectives, gathers end user feedback and incorporates into solution design and development.
• Contribute to Business Process Reengineering (BPR) initiatives within the team, supporting the implementation and optimization of processes.
• Drives the development and implementation of AI-powered solutions to address business challenges and enhance operational effectiveness, leveraging and demonstrating AI in day-to-day work to drive efficiencies.
• Moves fluidly between high-level strategy and execution; confident giving a presentation to Sr Leadership as well as running a meeting with users and technical SMEs
• Has an innate curiosity and willingness to dive deep into a complicated platform product, identifies and documents how any underlying system connects, while identifying gaps and automation requirements
• Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Creativity and iteration are key.
• Drives work with urgency, moves teams forward, leaps over barriers, bridges over gaps and keeps the business moving
• Support the translation of strategic plans into prioritized initiatives and contribute to their execution.
• Demonstrate steady performance and adaptability amidst uncertainty and aggressive deadlines.
• Engages in continuous learning and seeks mentorship to foster high performance and professional growth within the team.

Skills

Operations management

Management consulting experience

Business Process Reengineering (BPR)

SDLC knowledge

Analytics / data insights

GenAI / AI technologies

Stakeholder management

Matrix leadership

MBA or advanced degree

Education

Undergraduate degree in business/technical/science

MBA or advanced degree preferred

Job description

Intuit in San Diego, CA is seeking a Staff Business Systems Analyst to help lead a two-sided professional network at scale within Customer Success Modern Operations. You will tackle complex business problems, drive automations, and partner with senior leaders to deliver reliable, data-driven experiences for customers.

The role blends strategy and execution across BPR, SDLC, and AI-powered initiatives, requiring strong analytics, stakeholder influence, and the ability to thrive in a matrix