Senior Enterprise CS Manager – AI-Powered SaaS

MaintainX; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare benefits

Equity opportunities

PTO

401(k) enrollment

Job summary

MaintainX is seeking an experienced Customer Success professional to own a portfolio of enterprise accounts in a fast-growing SaaS environment in Miami. You’ll partner with Account Directors to drive retention, adoption, and expansion across multi-stakeholder teams.

You’ll analyze usage data, design scalable engagement programs, and communicate effectively with C-suite executives. If you thrive in a high-volume, AI-enabled setting, this role offers equity and opportunities to shape the customer

Qualifications

• 5+ years in Customer Success or Account Management in B2B SaaS.
• Experience with complex enterprise accounts and multiple stakeholders.
• Proven track record in adoption, retention, and growth.
• Strong executive presence for C-suite engagement.
• Excellent communication, demos, and business reviews.
• Data analytics mindset to identify risks and opportunities.
• Proficiency with Salesforce, Gainsight, Outreach or Gong.

Responsibilities

• Manage a portfolio of $2M across 200+ enterprise accounts with Account Directors.
• Serve as a credible executive contact delivering polished communication.
• Use health signals and usage data to identify risk and growth opportunities.
• Design scalable success motions: onboarding journeys, campaigns, webinars.
• Provide 1:1 engagement at onboarding milestones and check-ins.
• Identify early churn indicators and deploy data-driven interventions.
• Collaborate with cross-functional teams to align account strategy.
• Experiment with automation and AI tools to scale engagement.
• Analyze engagement metrics to refine programs and outcomes.

Skills

Customer Success

Account Management

B2B SaaS

Executive Presence

Data-driven

CRM platforms

Tools

Salesforce

Gainsight

Outreach

Gong

Job description

MaintainX is seeking an experienced Customer Success professional to own a portfolio of enterprise accounts in a fast-growing SaaS environment in Miami. You’ll partner with Account Directors to drive retention, adoption, and expansion across multi-stakeholder teams.

You’ll analyze usage data, design scalable engagement programs, and communicate effectively with C-suite executives. If you thrive in a high-volume, AI-enabled setting, this role offers equity and opportunities to shape the customer