AI‑Driven Enterprise Account Leader — Growth & ROI

ScreenCloud; Charlotte (NC); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) plan

Comprehensive health coverage

Work From Anywhere stipend

Job summary

ScreenCloud is seeking an Enterprise Account Manager to own a portfolio of Enterprise customers, drive retention and expansion, and act as a strategic commercial partner. You will protect ARR while identifying and closing growth opportunities, with a quarterly expansion quota and a focus on measurable adoption and ROI.

You will build mutual success plans, nurture multi-threaded relationships, and collaborate with Sales, Product, Marketing, Solutions Engineering, Professional Services, and

Qualifications

• Proven experience in Enterprise Account Management, Customer Success, or similar SaaS role.
• Strong commercial acumen with experience identifying opportunities, building business cases, negotiating, and closing expansion.
• Strategic account management experience including planning, multi-threading, executive engagement.
• Ability to manage a large, dynamic book of business with risk and opportunity weighting.
• Excellent discovery, negotiation, presentation skills with ability to influence C‑level stakeholders.
• Experience using modern CRM, customer success tools, product analytics, and AI tools.

Responsibilities

• Own retention, renewals, churn/contraction, and expansion across an Enterprise book, including a quarterly expansion quota.
• Act as a strategic and commercial advisor, aligning ScreenCloud to customer priorities and driving adoption, value, and ROI.
• Develop and execute strategic account and Mutual Success Plans, identifying goals, risks, whitespace, stakeholders, and growth paths.
• Build multi-threaded relationships across organizations from champions to executives.
• Qualify and close expansion opportunities, guiding negotiations to closure.
• Lead strategic conversations (QBRs/EBRs) focused on outcomes, value, and future priorities.
• Maintain expansion pipeline and forecast with clear strategies, steps, and risks.
• Leverage AI and customer data to prioritize a larger portfolio and improve engagement.
• Collaborate cross-functionally to drive customer and commercial outcomes.
• Share best practices, including AI-enabled workflows and commercial approaches.

Skills

Enterprise AM

Customer Success

SaaS sales

Executive engagement

Negotiation

CRM proficiency

AI tools

Tools

CRM

Product analytics

AI tools

Job description

ScreenCloud is seeking an Enterprise Account Manager to own a portfolio of Enterprise customers, drive retention and expansion, and act as a strategic commercial partner. You will protect ARR while identifying and closing growth opportunities, with a quarterly expansion quota and a focus on measurable adoption and ROI.

You will build mutual success plans, nurture multi-threaded relationships, and collaborate with Sales, Product, Marketing, Solutions Engineering, Professional Services, and