AI-Driven Digital Experience Analyst

Magnifi Financial Credit Union; Sartell (MN); Hybrid; USD 63,000 - 95,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Time Off

Life Insurance/AD&D

Disability Insurance

Retirement Plan (Employer match)

Paid Parental Leave

Health and Wellness Programs

Training and Development

Job Level Advancement

Job summary

Magnifi Financial Credit Union is seeking a Digital Experience Analyst to evaluate and optimize member-facing digital experiences across consumer, business, treasury management, AI, and self-service channels.

The role analyzes digital journeys, member feedback, utilization trends, and performance metrics to provide data-driven recommendations that improve usability, engagement, and business outcomes. This position may be remote for MN/WI/ND residents with occasional on-site work.

Qualifications

• Bachelor's degree in Business, Marketing, Finance, Data Analytics, User Experience, Communications, Information Systems or a related field, or equivalent experience.
• Minimum of three years of experience in digital banking, member experience, business analysis, digital products, analytics, financial services, or equivalent knowledge and skills.

Responsibilities

• Leads evaluation and optimization of AI-enabled member experiences and identifies opportunities for improvement.
• Owns assigned digital experiences through their lifecycle and drives continuous improvement.
• Analyzes consumer and commercial digital experiences to identify usability and adoption opportunities.
• Owns the member insight process, synthesizing data and feedback to influence product strategy.
• Establishes performance measures for digital products and evaluates ROI and impact.
• Develops reporting frameworks, dashboards, and insights for decision-making.
• Leads digital product roadmap development and prioritization.
• Translates insights into business requirements, user stories, and measurable outcomes.
• Leads testing and optimization of digital experiences based on data and behavior.

Skills

Digital analytics

Data-driven decision making

Stakeholder collaboration

Dashboard reporting

Education

Bachelor's degree in Business/Marketing/Data Analytics

Job description

Magnifi Financial Credit Union is seeking a Digital Experience Analyst to evaluate and optimize member-facing digital experiences across consumer, business, treasury management, AI, and self-service channels.

The role analyzes digital journeys, member feedback, utilization trends, and performance metrics to provide data-driven recommendations that improve usability, engagement, and business outcomes. This position may be remote for MN/WI/ND residents with occasional on-site work.