AI-Driven Digital CX & Customer Innovation Director

Verizon; Illinois; Hybride; USD 161 000 - 280 000; Plein temps

Résumé du poste

Verizon seeks a Director of Digital Customer Experience & AI Innovation to own end-to-end CX strategy and lead AI-driven transformations for SaaS customers. You will drive design thinking workshops, orchestrate cross-functional initiatives, and partner with Product and Engineering to align CX with strategic business goals.

You will oversee a hybrid work arrangement, manage a team across multiple pillars, and advance a state-of-the-art digital experience with predictive analytics and proactive

Qualifications

• Bachelor’s degree or four or more years of experience.
• 8+ years in SaaS digital leadership with at least 3 years in a leadership role.

Responsabilités

• Own end-to-end CX strategy and design thinking initiatives.
• Lead AI integration strategies across customer journeys with a focus on proactive engagement.
• Drive organizational change across global Customer Success, Support, and Sales teams.

Connaissances

SaaS leadership

Design thinking

Executive governance

Tech-Touch playbook

Advanced analytics

Formation

Bachelor's degree

Outils

Tableau/Looker

Gainsight

Staircase

ChurnZero

Description du poste

Verizon seeks a Director of Digital Customer Experience & AI Innovation to own end-to-end CX strategy and lead AI-driven transformations for SaaS customers. You will drive design thinking workshops, orchestrate cross-functional initiatives, and partner with Product and Engineering to align CX with strategic business goals.

You will oversee a hybrid work arrangement, manage a team across multiple pillars, and advance a state-of-the-art digital experience with predictive analytics and proactive