Senior Director, AI-Driven CX & Growth

Red Ventures; Charlotte (NC); Híbrido; USD 160.000 - 230.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance Coverage (medical, …)

Life Insurance

Short and Long-Term Disability

Flexible Spending Accounts

Holiday Pay

401(k) with match

Employee Assistance Program

Paid Parental Bonding Benefit Program

Flexible Paid Time Off (PTO)

Descripción de la vacante

Red Ventures in Charlotte is seeking a Senior Director, Customer Experience to lead CX across strategic client partnerships and build the next generation of experience talent for RV Growth & Transformation. You will drive end-to-end experience design, AI-enabled personalization, and measurable outcomes across high-value journeys.

You will personally contribute across strategy, insights, UX/UI, prototype, ship, measure, and iterate while mentoring multidisciplinary teams and guiding vendors and

Formación

• 10+ years of experience in product design, customer experience, experience strategy, or related disciplines.
• Proven leadership of teams and complex digital experiences.
• Hands-on AI/ML, personalization, and agentic CX expertise.

Responsabilidades

• Own experience strategy and execution across high-value customer journeys, connecting customer needs, business objectives, and measurable outcomes.
• Build trusted relationships with senior client partners across Design, CX and Marketing.
• Identify opportunities, tradeoffs, and move ideas from strategy into market across disciplines.
• Bring together customer insight, data and technology to drive impact.
• Personally contribute across the experience lifecycle: strategy, insights, UX/UI, prototype, ship, measure, iterate.
• Lead and develop multidisciplinary design teams while staying close to high-value problems.
• Coach designers to become more full-stack and connect customer insight, product thinking, craft, technology, data, and business outcomes.
• Maintain a high bar for experience quality while enabling fast team delivery.
• Shape and deploy AI-powered, personalized, conversational experiences across journeys.
• Partner with Product, Engineering, and Data to move AI experiences from concept to production.
• Help teams adopt AI-native approaches to research, design, prototyping, experimentation, and delivery.
• Apply judgment around trust, transparency, customer control, quality.
• Establish hypotheses and success measures for experience initiatives.
• Use feedback and metrics to understand what works and what to do next.
• Build learning loops between what we learn, design, and ship.
• Turn successful approaches into reusable methods, tools, and ways of working across partnerships RVGT.

Conocimientos

Leadership

Full-stack design

AI/ML

CX strategy

Client leadership

Product judgment

Talent development

Cross-functional collaboration

Descripción del empleo

Red Ventures in Charlotte is seeking a Senior Director, Customer Experience to lead CX across strategic client partnerships and build the next generation of experience talent for RV Growth & Transformation. You will drive end-to-end experience design, AI-enabled personalization, and measurable outcomes across high-value journeys.

You will personally contribute across strategy, insights, UX/UI, prototype, ship, measure, and iterate while mentoring multidisciplinary teams and guiding vendors and