AI-Driven Digital Customer Success Lead

Cisco; North Carolina; On-site; USD 85,000 - 120,000; Full time

Job summary

Cisco's Digital Customer Experience (DCX) team is hiring a Marketing Campaign Manager to lead end-to-end customer lifecycle campaigns across Cisco's Networking, Data Center and Security portfolios. You will plan, execute, and optimize campaigns, coordinating with product marketing, content marketing, and web teams to maximize adoption and renewals.

You will manage timelines, budgets, and cross-functional delivery, leveraging analytics and automation tools to measure performance and improve ROI

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications or a related field.
• Minimum of four (4) years of experience managing integrated marketing campaigns from inception to completion.
• Minimum of four (4) years of experience managing marketing project timelines, email campaigns, and virtual customer events.
• Demonstrated proficiency in marketing analytics and automation platforms (e.g., Salesforce, SFMC, Eloqua, Adobe, Google Analytics, Webex, Project Management, Tableau, AI assistants) for performance tracking and optimization.
• Experience managing marketing campaigns with a global or multi-regional scope.

Responsibilities

• Oversee the complete management of specific customer lifecycle adoption campaigns, from strategy through execution, measurement, and reporting.
• Manage timelines, resources, and cross-functional collaboration across teams.
• Guide multi-campaign delivery to ensure timely, high-quality execution and impactful outcomes such as adoption, value realization, and renewals.

Skills

Marketing analytics

Automation platforms

Cross-functional collaboration

Campaign management

Global scope

Education

Bachelor's degree in Marketing, Business Admin, Communications

Tools

Salesforce

SFMC

Eloqua

Adobe

Google Analytics

Webex

Tableau

AI assistants

Job description

Cisco's Digital Customer Experience (DCX) team is hiring a Marketing Campaign Manager to lead end-to-end customer lifecycle campaigns across Cisco's Networking, Data Center and Security portfolios. You will plan, execute, and optimize campaigns, coordinating with product marketing, content marketing, and web teams to maximize adoption and renewals.

You will manage timelines, budgets, and cross-functional delivery, leveraging analytics and automation tools to measure performance and improve ROI