AI-Driven CX Strategy Associate

Kikoff; San Francisco (CA); On-site; USD 110,000 - 145,000; Full time

Job summary

A promising FinTech company located in San Francisco seeks a CX Strategy Associate to improve customer experience through automation and tooling. The ideal candidate should have 2–4 years of experience in Operations or similar roles, strong analytical skills, and a collaborative spirit. Responsibilities include design and implementation of customer service automation, improvement of CX systems, and analysis of customer experience metrics. With a salary range of $110,000 - $145,000, this position offers significant growth opportunities.

Qualifications

• 2–4 years experience in Operations, Product Ops, or similar roles.
• Strong analytical and problem-solving capabilities.
• Ability to operate in ambiguous environments.

Responsibilities

• Design automation workflows to enhance customer experience.
• Improve core CX systems and standardize workflows.
• Analyze CX performance and build dashboards for metrics.

Skills

Analytical skills

Problem-solving

Cross-functional collaboration

High ownership

Tools

Zendesk

SQL

Looker

Job description

A promising FinTech company located in San Francisco seeks a CX Strategy Associate to improve customer experience through automation and tooling. The ideal candidate should have 2–4 years of experience in Operations or similar roles, strong analytical skills, and a collaborative spirit. Responsibilities include design and implementation of customer service automation, improvement of CX systems, and analysis of customer experience metrics. With a salary range of $110,000 - $145,000, this position offers significant growth opportunities.