AI-Driven CX Operations Lead (Remote)

Magic School, Inc.

United States

Remote

USD 85,000 - 120,000

Full time

5 days ago

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Benefits offered by this job

Stock options

401k match

Wellness stipend

Health insurance

Remote-friendly culture

Job summary

MagicSchool is seeking a versatile GTM/ CX operations professional to translate business needs into scalable workflows and AI-assisted improvements. You will prototype workflows such as call summaries and renewal signals, build and maintain Salesforce automations, and lead cross-functional projects with a focus on clear, standardized CX reporting.

You will evaluate GTM AI features, troubleshoot Salesforce/Intercom/Gong-like tools, and document processes for easy reuse.

Qualifications

2-4 years in customer experience, revenue or GTM ops, ideally SaaS.
Proven Salesforce administration and automation experience.
Strong troubleshooting and ability to translate problems into solutions.
Proficiency in Google Sheets and SQL; comfortable learning GTM tools.

Responsibilities

Translate evolving business needs into prioritized workflows and scalable improvements.
Prototype AI-assisted workflows (e.g., call summaries, renewal risk flags) and push successful ones to production.
Evaluate GTM AI features and advise adoption or configuration choices.
Troubleshoot Salesforce and GTM systems; document processes clearly.
Write prompts, agent instructions, and templates for reuse.
Build and maintain Salesforce flows and automations; document processes.
Lead cross-functional projects with clear scope and stakeholder alignment.
Ensure CX systems and reporting are intuitive, reliable, and standardized.