Remote: AI-Enhanced CX Operations Manager

Swooped; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Stock Options

401(k) Matching

Job summary

Swooped is seeking a Customer Experience Operations Manager for a fully remote, full-time role based in the United States. You will translate evolving operational needs into scalable workflows, build go-to-market systems, and identify AI enhancements across customer experience operations.

You will prototype AI-assisted workflows, evaluate AI features in our stack (Salesforce, Gong, Intercom), lead cross-functional projects, document prompts, and ensure our customer experience reporting is

Qualifications

• 2 to 4 years in a customer experience, revenue operations, or go-to-market operations role.
• Experience administering and building in Salesforce with flows, automations, and reporting.
• Strong technical troubleshooting and translating business problems into technical solutions.
• Proficiency in Google Sheets and foundational SQL; comfortable learning additional tools.
• Experience managing projects with multiple stakeholders and delivering business impact.
• Ability to document, standardize, and scale operational processes.
• Experience applying large language models (Claude, ChatGPT) to operational challenges.
• Competence in prompt design and evaluating model output quality.

Responsibilities

• Translate evolving business needs into actionable, prioritized workflows and scalable systems improvements.
• Identify and prototype AI-assisted workflows and deploy successful initiatives into production.
• Evaluate AI features within the go-to-market technology stack to recommend adoption or omission.
• Serve as the primary point of contact for Salesforce and go-to-market systems support.
• Author and maintain reusable prompts, agent instructions, and operational templates.
• Build and maintain Salesforce flows and automations and document processes.
• Lead cross-functional projects by defining scope, aligning stakeholders, and prioritizing work.
• Ensure customer experience systems and reporting are intuitive, reliable, and user-focused.

Skills

Salesforce Admin

SQL

AI Workflow Design

Google Sheets

Project Management

Stakeholder Alignment

Prompt Design

LLM Evaluation

Automation Tools

Tools

Salesforce

Gong

Intercom

n8n

Zapier

MCP Connectors

Job description

Swooped is seeking a Customer Experience Operations Manager for a fully remote, full-time role based in the United States. You will translate evolving operational needs into scalable workflows, build go-to-market systems, and identify AI enhancements across customer experience operations.

You will prototype AI-assisted workflows, evaluate AI features in our stack (Salesforce, Gong, Intercom), lead cross-functional projects, document prompts, and ensure our customer experience reporting is