AI-Driven Customer Support Specialist

Cascade Services; Town of Florida (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Cascade Services is seeking a Customer Support Specialist to engage with customers in person, by phone, and via email. The role focuses on building positive relations and coordinating with internal teams to ensure timely handling of requests and accurate records.

The ideal candidate has a High School Diploma or GED and strong communication skills, with experience in customer service and basic CRM use. You will process orders, assist with administrative duties, act as cashier, and help resolve

Qualifications

• Excellent interpersonal and communication skills for customer service.
• Ability to read and interpret documents and write routine reports.
• Experience with CRM platforms and basic AI customer interfaces.
• Prior experience with the public in a fast-paced environment is a plus.

Responsibilities

• Interface with customers in person, by phone, and via email.
• Maintain positive customer relations and coordinate with internal teams.
• Process orders by mail, telephone, fax, email, or other employees.
• Actively listen to customer needs to determine service actions.
• Assist colleagues with administrative duties.
• Serve as cashier and handle phone and cash transactions.
• Refer product/service questions to the appropriate person.
• Establish and maintain customer profiles and documentation.
• Recordkeep accurately as required by the company.
• Correspond with third-party providers to obtain payments.
• Resolve problems related to shipping, invoicing, insurance, etc.
• Follow up on orders to ensure completion by dates.
• Prepare receipts and shipping documents.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Time management

Problem-solving

Teamwork

Education

High School Diploma/GED

Tools

CRM system

AI Customer interface system

Job description

Cascade Services is seeking a Customer Support Specialist to engage with customers in person, by phone, and via email. The role focuses on building positive relations and coordinating with internal teams to ensure timely handling of requests and accurate records.

The ideal candidate has a High School Diploma or GED and strong communication skills, with experience in customer service and basic CRM use. You will process orders, assist with administrative duties, act as cashier, and help resolve