Customer Experience Specialist

CFS; Richfield Township (OH); On-site; USD 41,000 - 45,000; Full time

Job summary

CFS is seeking a Customer Service Representative to provide fast, friendly support via phone, email, and chat. You will resolve inquiries, process requests, and help ensure a positive customer experience.

Ideal candidates have a high school diploma and 1–3 years of customer service experience, strong communication and problem-solving skills, and familiarity with CRM tools. The role emphasizes calm, organized, and customer-focused service with opportunities to grow.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service experience preferred.
• Strong communication and problem-solving skills.
• Comfortable using CRM tools and basic computer applications.
• Ability to stay calm, organized, and customer-focused.

Responsibilities

• Respond to customer questions with clarity and professionalism
• Troubleshoot issues and provide effective solutions
• Process orders, returns, and account updates
• Document interactions in the CRM system
• Escalate complex issues when needed
• Contribute to service quality and response-time goals

Skills

Communication

Problem solving

CRM tools

Customer focus

Education

High school diploma or equivalent

Job description

CFS is seeking a Customer Service Representative to provide fast, friendly support via phone, email, and chat. You will resolve inquiries, process requests, and help ensure a positive customer experience.

Ideal candidates have a high school diploma and 1–3 years of customer service experience, strong communication and problem-solving skills, and familiarity with CRM tools. The role emphasizes calm, organized, and customer-focused service with opportunities to grow.