AI-Forward Client Support Manager

Luxurypresence; Scottsdale (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Luxurypresence is looking for a Client Support Manager to lead a high-performing Client Support team in Scottsdale, Arizona. In this role, you will manage team performance, develop individual skills, and enhance client experience through proactive support and effective coaching. You will also leverage AI tools and analytics to refine processes and outcomes.

The ideal candidate will have over 5 years of client support experience, a strong leadership background, and a passion for developing others. This position offers an opportunity to make a significant impact in our growing company.

Qualifications

• 2+ years managing a product or client support team, preferably in real estate or SaaS.
• 5+ years of direct client support experience.
• Demonstrated success in leading support operations in a startup environment.

Responsibilities

• Lead and develop a high-performing team with structured coaching.
• Own service metrics and drive proactive performance management.
• Define and model excellence in client interactions.

Skills

Client support management

Team leadership

Data analysis

Problem solving

AI fluency

Tools

Salesforce

Job description

Luxurypresence is looking for a Client Support Manager to lead a high-performing Client Support team in Scottsdale, Arizona. In this role, you will manage team performance, develop individual skills, and enhance client experience through proactive support and effective coaching. You will also leverage AI tools and analytics to refine processes and outcomes.

The ideal candidate will have over 5 years of client support experience, a strong leadership background, and a passion for developing others. This position offers an opportunity to make a significant impact in our growing company.