ROI-Driven Customer Success & Growth Manager

Relativity; Tennessee; Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscription accounts. You will drive adoption, document ROI, and ensure renewal with measurable value. The role focuses on translating data signals into strategic action and scaling impact with AI-enabled tactics.

Remote/Hybrid position in the United States. You will monitor health scores, lead proactive risk mitigation, and deliver tailored onboarding and ROI narratives across a portfolio.

Qualifications

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.
• Demonstrated data fluency: interpret adoption signals, utilization trends, and health scores to drive action.
• Strong written communication: craft outreach that uses AI templates but adapts to audience.

Responsibilities

• Monitor adoption, translate signals into outreach and intervention.
• Partner with Sales and Adoption Services to design adoption engagements.
• Lead discovery conversations, connect customer needs to offerings, guide path to value.

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Job description

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscription accounts. You will drive adoption, document ROI, and ensure renewal with measurable value. The role focuses on translating data signals into strategic action and scaling impact with AI-enabled tactics.

Remote/Hybrid position in the United States. You will monitor health scores, lead proactive risk mitigation, and deliver tailored onboarding and ROI narratives across a portfolio.