AI-Driven Customer Success Manager | Growth & ROI

Relativity; Nashville (TN); Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions, driving adoption, value realization, and health. You will partner with Sales, design engagements, and deliver onboarding with ROI narratives to secure renewals.

In this role you’ll monitor health signals, document outcomes, and leverage AI tools to craft communications, templates, and scalable playbooks for maximum impact.

Qualifications

• 2-4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.
• Demonstrated data fluency: interpret adoption signals, utilization trends and health scores into actions.
• Strong written communication: AI-powered templates with audience adaptation.

Responsibilities

• Monitor adoption signals and outreach actions.
• Collaborate with Sales and Adoption Services to design adoption engagements.
• Lead discovery conversations tying customer needs to Relativity offerings for value realization.
• Deliver onboarding presentations and tailor sessions for customer needs.
• Build ROI narratives and document Verified Outcomes for each account.

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions, driving adoption, value realization, and health. You will partner with Sales, design engagements, and deliver onboarding with ROI narratives to secure renewals.

In this role you’ll monitor health signals, document outcomes, and leverage AI tools to craft communications, templates, and scalable playbooks for maximum impact.