AI-Driven Customer Success Manager for Growth & ROI (Remote)

Relativity; Texas; Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne accounts, driving adoption, ROI narratives, and value realization for renewal readiness. The role emphasizes data-driven actions, AI-enabled efficiency, and cross-functional collaboration with Sales and Adoption Services.

You will design onboarding sessions, deliver ROI documentation, and sustain health scores while identifying risks and opportunities to maximize outcome delivery.

Qualifications

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.

Responsibilities

• Drive adoption and value realization by monitoring adoption signals and translating them into outreach and interventions.
• Manage health, risk, and operational discipline; monitor health scores and log interventions in Gainsight.

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne accounts, driving adoption, ROI narratives, and value realization for renewal readiness. The role emphasizes data-driven actions, AI-enabled efficiency, and cross-functional collaboration with Sales and Adoption Services.

You will design onboarding sessions, deliver ROI documentation, and sustain health scores while identifying risks and opportunities to maximize outcome delivery.