AI-Driven Customer Success Manager for Vacation Rentals

TravelNet Solutions; United States; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Flexible paid time off

Health Savings Account with company $2

Wellness Rewards up to $900/year

Retirement plan with employer match

Professional training and development

Life insurance and long-term care

Flexible work environment with $150/季度

Job summary

Track is seeking a Customer Success Manager to own a portfolio of vacation rental customers, driving retention, satisfaction, and growth. You will collaborate across Sales, Support, Product, Engineering, Professional Services, and Marketing to deliver real value from Track's AI-driven features.

You will guide adoption, run business reviews, and identify churn risks early using health signals. You’ll work with executives, translate technology into practical wins, and partner on renewals and

Qualifications

• Bachelor's degree and/or 3+ years directly related experience.
• Working knowledge of the vacation rental or short-term rental industry.
• Experience working with executive-level clients.
• Daily use of AI tools (Claude, ChatGPT, or platform AI) to increase capacity and output quality.
• Ability to explain AI-driven product features in plain language to non-technical property managers and owners.
• Strong communication, organization, and prioritization skills.
• Project management experience is a plus.

Responsibilities

• Serve as the primary point of contact for your customers and guide them through adoption and their overall success journey.
• Keep customers with us by learning their goals and delivering solutions that meet them.
• Spot churn risk early using AI-powered health signals, and prioritize outreach across your portfolio.
• Run regular check-ins, business reviews, and product feedback sessions, and show customers new features and best practices.
• Keep customer platforms up to date and well configured, and recommend changes that improve performance.
• Help customers adopt AI-driven features in Track, and recommend automation that cuts manual work during business reviews.
• Partner with Sales on renewals, contract negotiations, and expansion, with Support on Tier 3 escalations, with Professional Services on training and configuration, and with Product and Engineering by bringing customer feedback into discovery calls

Skills

AI tools usage

Executive-level communication

Organization and prioritization

Project management

Education

Bachelor's degree

Job description

Track is seeking a Customer Success Manager to own a portfolio of vacation rental customers, driving retention, satisfaction, and growth. You will collaborate across Sales, Support, Product, Engineering, Professional Services, and Marketing to deliver real value from Track's AI-driven features.

You will guide adoption, run business reviews, and identify churn risks early using health signals. You’ll work with executives, translate technology into practical wins, and partner on renewals and