AI-Driven CSM for Vacation Rentals — Growth & Value

Travelnet-Solutions-Inc; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible PTO

HSA with up to $2,000 annual match

401(k) with employer match

Wellness programs

Job summary

Track is an end-to-end SaaS and Service Operating Platform for short term rental. Track is looking for a Customer Success Manager to own a portfolio of property management customers, drive adoption of AI features, and help customers realize value from the platform.

You will collaborate with Sales, Support, Product, Engineering, and Professional Services to renew, upsell, and expand partnerships while guiding customers through their success journey with proactive health signals and regular

Qualifications

• Bachelor's degree or 3+ years of directly related experience.
• Experience working with executive-level clients.
• Daily use of AI tools to increase capacity and output quality.

Responsibilities

• Serve as primary contact for customers and guide adoption and success journey.
• Learn goals and deliver solutions to meet them.
• Run regular check-ins, business reviews, and product feedback sessions.
• Collaborate with Sales on renewals, expansions, and contract negotiations.

Skills

Executive-level client management

Communication skills

Organization

Prioritization

Project management

Education

Bachelor's degree or 3+ years related experience

Tools

AI tools (Claude/ChatGPT)

Job description

Track is an end-to-end SaaS and Service Operating Platform for short term rental. Track is looking for a Customer Success Manager to own a portfolio of property management customers, drive adoption of AI features, and help customers realize value from the platform.

You will collaborate with Sales, Support, Product, Engineering, and Professional Services to renew, upsell, and expand partnerships while guiding customers through their success journey with proactive health signals and regular