AI-Powered Customer Success Manager | Scaled Adoption & ROI

Relativity; Columbus (OH); Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own outcomes for a portfolio of RelativityOne subscription accounts. You will drive adoption, value realization, and renewals by translating data signals into strategic, ROI-focused actions.

The role emphasizes scaled, AI-enabled tactics and cross-functional collaboration to accelerate customer success. You will monitor health scores and usage trends, trigger proactive outreach, and build ROI narratives for each account.

Qualifications

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.
• Demonstrated data fluency: interpret adoption signals and health scores to drive action.
• Strong written communication using AI-powered templates but tailored to audience.

Responsibilities

• Monitor adoption signals and outreach to drive value realization.
• Manage health score, surface risks, and coordinate remediation.
• Design scaled adoption tactics using digital channels and AI tools to accelerate outcomes.
• Document learnings and share playbooks with the segment team.

Skills

Account Management

Data fluency

Written communication

AI fluency

Operational discipline

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own outcomes for a portfolio of RelativityOne subscription accounts. You will drive adoption, value realization, and renewals by translating data signals into strategic, ROI-focused actions.

The role emphasizes scaled, AI-enabled tactics and cross-functional collaboration to accelerate customer success. You will monitor health scores and usage trends, trigger proactive outreach, and build ROI narratives for each account.