AI-Driven Customer Success Manager — Digital Trust

Sift; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive total compensation package

401k plan

Medical, dental and vision coverage

Flexible lifestyle wallet

Learning & development reimbursement

Flexible time off

Company Mental Health Days

Job summary

Sift is seeking a Customer Success Manager to partner with global clients, driving adoption of Digital Trust & Safety solutions and turning product usage into measurable business outcomes.

You will manage a portfolio of accounts, diagnose underlying needs, support product adoption, and contribute to QBRs, while leveraging AI tools to work smarter. Ideal candidates have 3+ years in customer-facing roles and strong communication for technical and non-technical audiences.

Qualifications

• 3+ years in customer-facing CS/AM or similar
• Strong critical thinking to diagnose underlying needs
• Ability to build trusted relationships with customers and internal teams
• Experience using AI/LLM tools for daily work
• Excellent communication for technical and non-technical audiences

Responsibilities

• Manage a portfolio of accounts with guidance from senior CSMs
• Diagnose customer needs beyond stated requests
• Drive product adoption and track progress toward outcomes
• Advocate for customers and escalate when needed
• Prepare and contribute to QBRs and reviews
• Develop product and industry knowledge and share best practices

Skills

Critical thinking

Relationship building

AI/LLM tools

Customer-facing communication

Experience 3+ years

Education

Bachelor's degree or equivalent

Tools

ChatGPT

Claude

Cowork

Job description

Sift is seeking a Customer Success Manager to partner with global clients, driving adoption of Digital Trust & Safety solutions and turning product usage into measurable business outcomes.

You will manage a portfolio of accounts, diagnose underlying needs, support product adoption, and contribute to QBRs, while leveraging AI tools to work smarter. Ideal candidates have 3+ years in customer-facing roles and strong communication for technical and non-technical audiences.