Strategic Customer Success Manager — AI-Powered Digital Trust

sift.com; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive total compensation package

401k plan

Medical, dental and vision coverage

Flexible lifestyle wallet

Learning & development reimbursement

Flexible time off

Company Mental Health Days

Job summary

Sift is seeking a Customer Success Manager to deepen adoption of our Digital Trust & Safety platform. You will manage a portfolio of accounts, build trusted relationships, and work with cross-functional teams to ensure measurable outcomes.

You will diagnose customer needs beyond stated requests, advocate for clients, and contribute to product adoption while staying on top of evolving fraud landscapes with AI tools.

Qualifications

• 3+ years in a customer-facing Customer Success, Account Management, or similar role.

Responsibilities

• Serve as day-to-day contact for a portfolio of accounts and build relationships beyond transactional.

Skills

Critical thinking

Problem solving

Relationship building

AI/LLM tools

Customer communication

Education

Bachelor's degree

Tools

ChatGPT

Claude

Cowork

Job description

Sift is seeking a Customer Success Manager to deepen adoption of our Digital Trust & Safety platform. You will manage a portfolio of accounts, build trusted relationships, and work with cross-functional teams to ensure measurable outcomes.

You will diagnose customer needs beyond stated requests, advocate for clients, and contribute to product adoption while staying on top of evolving fraud landscapes with AI tools.