AI-Driven Customer Success Manager for Fraud & Trust

Sift; Oregon; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

401k plan

Medical, dental and vision coverage

Flexible time off

Learning & development reimbursement

Mental Health Days

Job summary

Sift is seeking a Customer Success Manager to manage a portfolio of accounts in a fast-moving fraud and safety space. You will foster trusted relationships, understand underlying customer needs, and use AI tools to drive smarter workflows and outcomes.

You will work with internal partners on escalations and strategic reviews while expanding product expertise. Join a team that blends business and technical challenges to deliver measurable business value, with opportunities for career growth and

Qualifications

• 3+ years of experience in a customer-facing Customer Success, Account Management, or similar role
• Strong critical thinking and problem-solving skills — comfortable navigating ambiguous customer situations
• Demonstrated ability to build trusted relationships with customers and represent their needs internally
• Experience leveraging AI/LLM tools for day-to-day work
• Strong customer-facing communication skills, comfortable with technical and non-technical audiences

Responsibilities

• Serve as a day-to-day point of contact for a portfolio of accounts, building relationships beyond transactional boundaries
• Apply critical thinking to uncover underlying customer needs and escalate when necessary
• Help customers adopt the Sift platform features most relevant to their goals and track progress toward outcomes
• Represent customer feedback internally and collaborate on escalations
• Assist in preparing and contributing to QBRs and other reviews with growing ownership
• Develop working knowledge of Sift's product and fraud landscape to share best practices

Skills

Customer success

Account management

Critical thinking

AI/LLM tools

Communication

Education

Bachelor's degree

Tools

AI tools (ChatGPT, Claude, Cowork)

Job description

Sift is seeking a Customer Success Manager to manage a portfolio of accounts in a fast-moving fraud and safety space. You will foster trusted relationships, understand underlying customer needs, and use AI tools to drive smarter workflows and outcomes.

You will work with internal partners on escalations and strategic reviews while expanding product expertise. Join a team that blends business and technical challenges to deliver measurable business value, with opportunities for career growth and