AI-Driven Customer Success Leader for Enterprise SaaS

salesforce.com, inc.; Atlanta (GA); Sur place; USD 123 000 - 227 000; Plein temps

Avantages offerts par ce poste

Time off programs

Medical

Dental

Vision

401(k)

Employee stock purchase program

Résumé du poste

Salesforce is seeking a results-driven Customer Success professional to partner with clients implementing Agentforce and Data Cloud. You will drive adoption, governance, and measurable business outcomes by translating AI capabilities into tangible value across supply chain and manufacturing use cases.

This role requires 6+ years in customer success or related advisory work, strong data interpretation skills, and the ability to align executive stakeholders around ROI.

Qualifications

• 6+ years in customer success or related advisory work for enterprise SaaS.
• Experience participating in governance frameworks or steering committees.
• Ability to interpret platform telemetry and usage data to derive insights.
• Track record in managing consumption-based accounts and driving utilization.

Responsabilités

• Support the Customer Center of Excellence and train Agent Champions.
• Monitor agent performance telemetry to identify friction points.
• Coordinate with Salesforce Account Executives, Professional Services, and SIs.
• Drive roadmap and consumption credits for contracted licenses.
• Define and report on business impact and ROI for clients.

Connaissances

Customer Success

Analytics

Data governance

Strategic communication

AI fluency

Governance

Formation

Bachelor's degree in a relevant field

Outils

Salesforce Data Cloud

Agentforce

CRM systems

Description du poste

Salesforce is seeking a results-driven Customer Success professional to partner with clients implementing Agentforce and Data Cloud. You will drive adoption, governance, and measurable business outcomes by translating AI capabilities into tangible value across supply chain and manufacturing use cases.

This role requires 6+ years in customer success or related advisory work, strong data interpretation skills, and the ability to align executive stakeholders around ROI.