AI-Driven Customer Learning Leader

RSA Security; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) retirement plan with company匹配

Job summary

RSA is seeking an enablement leader to build AI-powered learning systems that drive adoption and measurable impact across customers, partners, and field teams. The role focuses on designing role-based paths for Sales, Customer Success, Support, Services, and Partners, turning complex product strategies into practical, repeatable learning experiences.

The candidate should bring experience in customer education, instructional design, and performance improvement, with a strong emphasis on measuring

Qualifications

• Experience in customer education, learning design, enablement, adoption, instructional design, or performance improvement.
• Ability to simplify complex ideas into clear, useful learning experiences.
• Strong measurement mindset beyond completion rates to show impact.

Responsibilities

• Build AI-enabled learning programs that improve capability, confidence, adoption, and performance.
• Design role-based learning paths for Sales, Customer Success, Support, Services, Partners, and Customers.
• Use AI to improve practice, coaching, reinforcement, knowledge access, and adoption.

Skills

Learning design

AI-enabled learning

Cross-functional influence

Measurement & analytics

Instructional design

Adult learning

Job description

RSA is seeking an enablement leader to build AI-powered learning systems that drive adoption and measurable impact across customers, partners, and field teams. The role focuses on designing role-based paths for Sales, Customer Success, Support, Services, and Partners, turning complex product strategies into practical, repeatable learning experiences.

The candidate should bring experience in customer education, instructional design, and performance improvement, with a strong emphasis on measuring