AI-Driven Customer Growth & Success Specialist

Cintrifuse; Cincinnati (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Payload in Cincinnati, OH is hiring a Customer Success & Growth Specialist to own the customer experience end to end, spanning success, support, and revenue growth. This hybrid role welcomes early-career candidates and recent graduates eager to develop broad customer-facing and revenue skills fast.

You will work across customer success, support, sales, marketing, and product, learning from revenue, product, and engineering leaders.

Qualifications

• Strong communicator with a positive attitude and real enthusiasm for helping customers succeed.
• Genuinely interested in AI and how it can automate work; you have experimented with AI tools and are excited to use them daily.
• High-energy, curious, and coachable; you want to grow fast and take on new challenges.
• Comfortable interacting with customers, presenting, and guiding them through solutions.
• Enjoy solving problems and using data to spot trends, opportunities, and risks.
• Organized, adaptable, and able to manage multiple accounts and priorities at once.
• Interested in revenue generation and excited by the path into sales or other growth-oriented roles at Payload.
• A creative streak for marketing or content is a plus.
• A strong culture fit: you value teamwork, transparency, accountability, kindness, and ownership.
• Prior experience in Customer Success, Account Management, Sales, or Marketing is welcomed but not required. A demonstrated interest in AI is what sets top candidates apart.

Responsibilities

• OWN & OPTIMIZE A CUSTOMER PORTFOLIO: Build strong relationships with a portfolio of integrated partners and direct Payload customers.
• Monitor engagement and transaction activity through internal tools and dashboards to spot risks and opportunities.
• Develop targeted outreach and adoption plans, especially for underperforming or low-usage accounts.
• DRIVE SUCCESS ACROSS INTEGRATION PARTNERSHIPS: Work with partner platforms' sales and marketing teams to improve adoption of Payload's embedded payment tools.
• Provide rollout resources, training, and co-marketing materials to support partner success.
• Collaborate with internal teams to support integrations and reinforce a positive partner experience.
• DIRECT CUSTOMER EXPERIENCE: Lead training sessions, onboarding walkthroughs, and product education for new and existing customers.
• Equip customers with rollout plans, best practices, and resources to maximize value.
• Act as a proactive advisor and trusted point of contact.
• AI-DRIVEN WORKFLOWS: Help design and operate AI-powered workflows that automate large parts of the customer journey, from onboarding and health monitoring to proactive outreach and support triage.
• Use AI tools to scale your own output, handling more accounts and faster response times than a manual approach would allow.
• Bring ideas for where automation can replace repetitive work and partner with the team to put them into production.
• CROSS-SELL & GROWTH: Identify customer needs and position relevant add-on services or expanded workflows.
• Work with the sales team on handoffs and follow-ups.
• Develop foundational sales skills through guided coaching and hands-on experience.
• CUSTOMER SUPPORT: Provide responsive, friendly support for questions and issues.
• Troubleshoot inquiries and coordinate internally when escalation is needed.
• Maintain clear communication throughout the customer lifecycle.
• MARKETING (A PLUS): Help produce customer-facing material such as case studies, social posts, and basic marketing collateral.
• Turn customer wins and usage data into stories that support sales and brand.
• Use AI tools to accelerate content creation and design.

Skills

Customer Success

Relationship Mgmt

Communication

AI Enthusiasm

Data Analysis

Adaptability

Cross-functional

Sales Exposure

Job description

Payload in Cincinnati, OH is hiring a Customer Success & Growth Specialist to own the customer experience end to end, spanning success, support, and revenue growth. This hybrid role welcomes early-career candidates and recent graduates eager to develop broad customer-facing and revenue skills fast.

You will work across customer success, support, sales, marketing, and product, learning from revenue, product, and engineering leaders.