Platform Support Engineer (Salesforce & AI)

Socket.dev; Indianapolis (IN); On-site; USD 81,000 - 121,000; Full time

Job summary

Salesforce is seeking a Customer Success engineer to lead the end-to-end technical experience for customers, diagnose issues, and collaborate with cross-functional teams to resolve complex problems. This role emphasizes onboarding, best-practice guidance, and scalable support across Sales Cloud and related technologies.

Candidates should have a CS/engineering background, strong SQL knowledge, and excellent communication skills to articulate technical concepts to diverse stakeholders.

Qualifications

• Bachelor’s degree in CS, Engineering, or related field, or equivalent experience.
• 2+ years in technical support or related customer-facing technical roles.
• Experience troubleshooting software and debugging Java-based applications.
• Strong SQL and database concepts knowledge.
• Experience explaining complex concepts to non-technical audiences.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills in fast-paced environments.
• Customer-focused mindset with ability to build consultative relationships.
• Ability to prioritize multiple tasks and manage competing customer issues.
• Professional proficiency in spoken and written English.

Responsibilities

• Lead end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
• Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud.
• Coordinate resolution of critical/high-priority cases with cross-functional teams and escalate to Product Engineering when needed.
• Provide onboarding support and technical discovery sessions for new customers.
• Guide customers on best practices, product configuration, and architecture to accelerate adoption.

Skills

Technical support

Java debugging

SQL

Communication

Analytical thinking

Customer focus

Prioritization

English proficiency

Education

Bachelor’s degree in CS/Engineering or related field

Job description

Salesforce is seeking a Customer Success engineer to lead the end-to-end technical experience for customers, diagnose issues, and collaborate with cross-functional teams to resolve complex problems. This role emphasizes onboarding, best-practice guidance, and scalable support across Sales Cloud and related technologies.

Candidates should have a CS/engineering background, strong SQL knowledge, and excellent communication skills to articulate technical concepts to diverse stakeholders.